betn's Privacy Policy
This document provides a full explanation of how your personal information is collected, used, and kept secure.
1. Introduction and Scope
betn ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility.
This privacy policy explains what types of information betn collects, how that information is used, who it may be shared with, and what steps we take to protect your data. This policy applies to our website betn.cam.
2. What Information We Collect
Information You Provide Directly
When you register or contact us, we may collect the following information:
- Full name and date of birth
- Email address
- Username and password (encrypted)
- Payment information (bKash, Nagad, Rocket number)
- Identity verification documents (through the KYC process)
Automatically Collected Information
The following information may be collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Date, time, and duration of page visits
- Cookies and session data
- Log files and click data
Gaming Activity Information
To manage your gaming experience, we collect:
- Betting, win, and loss history
- Favourite games and gaming preferences
- Transaction history and amounts
- Records of bonuses and promotional benefits received
Information Received from Third Parties
In some cases we may receive information from third parties:
- From identity verification service providers
- Transaction confirmations from payment processors (bKash, Nagad, Rocket)
- Risk assessment data from fraud prevention systems
- Referral information from affiliate partners
3. How We Use Your Information
betn uses your information for the following purposes:
Account Management and Service Delivery
Your information is used to create and verify your account, ensure secure login, complete deposit and withdrawal processes, and manage betting and gaming services.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, prevent multiple accounts, and comply with anti-money laundering regulations.
Ensuring Responsible Gambling
Gaming patterns are monitored to identify problematic gambling behaviour and to provide responsible gaming tools.
Communication and Support
Contact information is used to send important account-related notifications, provide customer support, and where applicable, send promotional offers.
Service Improvement and Analysis
Usage data is analysed to evaluate platform performance, design new features, and improve the user experience.
4. Information Sharing Policy
betn does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:
- Service Providers: Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements.
- Legal Obligations: We may be required to disclose information under a court order, at the request of a government regulatory body, or for any other legal requirement.
- Fraud Prevention: Anonymised risk data may be shared with industry-level fraud prevention networks.
- Business Transfer: In the event of a company merger or acquisition, the new owner will manage data under terms consistent with this policy.
5. Cookies and Tracking Technologies
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used for basic tasks such as maintaining login sessions, storing security tokens, and managing the shopping cart. These cannot be disabled.
Analytical Cookies
These cookies are used to understand how the platform is used. They help analyse which pages are visited most, how long users stay, and where issues occur. This information is fully anonymised.
Functional Cookies
These cookies are used to remember your preferences — such as language selection and account settings — and ensure a personalised experience for you.
Security Cookies
These cookies are used to prevent fraudulent activity and unauthorised access. They verify the authenticity of users and maintain the security of the site.
Cookie Controls
You can manage cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect the core functionality of the platform and you may not be able to log in properly.
6. Data Security Measures
betn applies industry-standard security technologies and practices to protect your personal information:
7. Data Retention Period
betn does not retain your information beyond what is necessary. The retention period depends on the following:
- Account Information: Full information is retained while the account is active. Even after an account is closed, information may be kept for a defined period to meet legal obligations.
- Transaction Information: Financial records are retained in accordance with applicable legal requirements.
- KYC Documents: Identity verification documents are kept for the period specified by applicable regulations.
- Communication Logs: Customer support conversations are retained for a limited period.
Once the defined retention period ends, we securely delete or anonymise the information.
8. Your Rights Regarding Your Information
Right to Know
If you would like to know what information we hold about you, you may submit a request to us. We will provide you with full details within a reasonable time.
Right to Correction
If your information contains any errors or is incomplete, you may request a correction. This can usually be updated directly through account settings.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of certain information, such as marketing communications. Your request will be considered with the highest priority.
To exercise any of the rights above, or to ask any questions about your information, please contact us at the email listed in the contact section below. We are committed to responding to your request in a timely manner.
9. Protection of Minors
betn is operated for individuals aged 21 or older only. We do not knowingly collect or process personal information of any minor.
Age verification is mandatory during the registration process. If it comes to our attention, or is reported by a guardian, that a minor's information has been collected, we will immediately close that account and delete the relevant information.
10. Changes to the Privacy Policy
betn may update this privacy policy from time to time. Changes may be made due to:
- Changes in legal or regulatory requirements
- Addition of new services or technologies
- Improvements to data processing practices
- Based on user feedback and suggestions
For significant changes, we will notify you by email or through a notice on the platform. Continuing to use the service after changes have been made will be considered as your acceptance of the new policy. The date of the most recent update will always be displayed at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following:
[email protected]
24/7 live chat support in Bengali is available — open the chat window from any page on the platform
Email requests are usually answered within 24-48 business hours
For formal data protection requests, please write "Privacy Request" in the subject line. We will process your request after verifying your identity.